SHIPPING POLICY

At Helavo, we ensure fast, reliable, and safe delivery for all your mobility products. This page details our shipping methods, delivery times, and policies to give you peace of mind.

Shipping Destinations

We currently ship to all locations within Australia. Our products are delivered using trusted Australian courier services to ensure safety and reliability.

Processing Time

All orders are processed within 2–3 business days after payment confirmation. High-demand periods or holidays may cause slight delays, which we will notify you about promptly.

Delivery Times

  • Standard delivery: 3–7 business days within Australia.
  • Express shipping is available at checkout for faster delivery.
  • Delivery times may vary due to courier schedules, weather, or remote locations.

Shipping Methods & Couriers

We partner with reliable Australian courier services, including:

  • Australia Post
  • Fastway Couriers
  • CouriersPlease
  • StarTrack

Shipping costs are calculated at checkout based on product weight and location.

Delivery Issues

If your order is delayed, lost, or damaged, please contact our support team immediately with your order number:

Address Accuracy

Please ensure your shipping address is complete and accurate. We are not responsible for delays caused by incorrect or changed addresses after processing.

Packaging

All products are securely packaged with protective materials to prevent damage during transit.

Lost or Undelivered Orders

If your order is marked as delivered but you haven’t received it, contact our support team immediately. We will investigate and provide a replacement if necessary.