WARANTY

At Helavo, we stand by the quality and durability of our products. Each item is carefully designed and manufactured to provide you with safe and reliable mobility support.

Standard Warranty

  • All Helavo products come with a 2-year limited warranty starting from the date of purchase.

  • The warranty covers manufacturing defects in materials and workmanship under normal use.

  • In addition, you can extend your warranty to 3 years by registering your product online within 30 days of purchase.

What is Covered

  • Structural defects of the frame and components.

  • Malfunctions caused by defective parts or assembly.

  • Safety-related failures that occur during normal, intended use.

What is Not Covered

  • Normal wear and tear (tires, brakes, grips, cushions, etc.).

  • Damage resulting from misuse, neglect, accidents, or improper storage.

  • Unauthorized repairs or modifications.

  • Damage caused by use outside the intended purpose of the product.

How to Claim Warranty

  1. Contact our customer support team with your order number, proof of purchase, and product details.

  2. Provide a brief description of the issue, along with clear photos or videos if possible.

  3. Our support team will guide you through troubleshooting or arrange for a replacement/repair if your claim is approved.

Customer Support

We are committed to resolving your issues quickly and ensuring you continue to enjoy safe and reliable use of your Helavo product.