PRIVACY POLICY

At Helavo, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, billing/shipping address, payment details.
  • Account Information: Login credentials if you create an account.
  • Order Information: Purchase history, order details, delivery information.
  • Technical Data: IP address, browser type, operating system, cookies, browsing behavior.
  • Communication Data: Any messages, inquiries, or feedback sent to us.

2. How We Use Your Information

We use your information for the following purposes:

  • To process and deliver your orders.
  • To provide customer support and respond to inquiries.
  • To personalize your shopping experience.
  • To send order confirmations, shipping updates, and promotional offers (if you opt-in).
  • To improve our website, services, and customer experience.
  • To comply with legal obligations and prevent fraudulent activity.

3. Sharing of Information

We do not sell or rent your personal information. We may share your information with:

  • Service Providers: Payment processors, shipping couriers, IT support, and marketing providers.
  • Legal Authorities: When required to comply with legal obligations or enforce our terms.
  • Business Transfers: In case of a merger, acquisition, or sale of assets, your information may be transferred.

4. Cookies and Tracking

We use cookies and similar technologies to improve website functionality, analyze site traffic, and enhance your shopping experience. You may disable cookies through your browser settings, but certain features may not work properly without them.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

6. Security of Your Data

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the Internet is 100% secure.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your personal data (subject to legal obligations).
  • Withdraw consent to marketing communications at any time.
  • Request restriction of processing in certain circumstances.
  • Request a copy of your personal data in a portable format.

8. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If we learn that we have collected data from a child under 16, we will delete it immediately.

9. International Data Transfers

If you access our services outside of Australia, please note that your data may be transferred and processed in countries with different data protection laws.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy regularly to stay informed.

11. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or how we handle your data, please contact us:

We are committed to protecting your privacy and ensuring transparency in how we use your personal data.