Return Policy

At Helavo, our priority is your satisfaction and comfort. We design our products to improve mobility, independence, and quality of life, and we stand behind their quality and performance. However, if for any reason you are not fully satisfied with your purchase, our Return Policy provides you with clear guidelines to make the process simple, transparent, and fair.

1. General Return Eligibility

You may request a return within 30 days of receiving your order.

To qualify, items must be unused, in original condition, and returned with packaging, manuals, and accessories.

Proof of purchase (order number or receipt) is required.

2. Non-Returnable Items

For health and hygiene reasons, some items cannot be returned once opened or used:

Products that have been assembled, used outdoors, or show visible wear.

Replacement parts or accessories that have been unsealed or installed.

Customized or special-order items.

3. Damaged or Defective Products

If your product arrives damaged, defective, or incorrect, notify us within 7 days of delivery. Helavo Mobility will cover return shipping and either replace the item or issue a full refund. Photos may be requested to speed resolution.

4. Return Process

Contact customer support:
📧 support@helavomobility.com
📞 +61 489 989 515

Provide your order number and reason for return.

Follow the return instructions and shipping label (if provided).

Repackage the product carefully in its original packaging.

5. Refunds

Refunds are issued once your return is received and inspected:

Approved refunds are sent to the original payment method.

Please allow 7–10 business days for funds to appear.

Shipping fees are non-refundable unless due to our error.

6. Exchanges

Defective, damaged, or incorrect items may be exchanged within 7 days of delivery. If a replacement is unavailable, a refund will be provided.

7. Return Shipping Costs

If due to Helavo Mobility’s error, return shipping is covered by us.

If due to customer preference, the buyer is responsible for shipping fees.

8. Late or Missing Refunds

Check your bank account again.

Contact your credit card company or payment provider.

If the refund has not arrived after 10 business days, contact us at support@helavomobility.com.

9. International Orders

International customers follow the same guidelines, though return shipping costs may vary by location.

10. Customer Support Guarantee

At Helavo Mobility, we are committed to supporting you every step of the way. If you have questions, contact us:

📧 support@helavomobility.com
📞 +61 489 989 515